Frequently Asked Questions

If you cannot find the answer to your questions, feel free to email info@alatheia.com or give us a call (1-800-670-9550).

1: Where can I get a custom silicone prosthesis? Do you have an office near me?

Alatheia’s prosthetic devices are available in hundreds of cities worldwide. When we do not have an office in a prospective client’s city, we arrange for one of our specialists to travel at no extra cost.

If you are interested in being evaluated for a prosthesis or any service Alatheia provides, the first step is to contact us at our home office. You may contact us via:

Once we discuss your case with you, and qualify you as a candidate, we can then determine which treatment and location will be best for you.

2: Are prosthetic devices paid for by insurance?

Yes, prosthetic devices are paid for by most insurance plans and Workers’ Compensation. One of our free services to prospective clients is finding out for you if a prosthesis is covered under your plan.

3: How do I know if my insurance will pay?

We will make contact with your insurance company and report our findings to you.   Just give us your doctor and insurance information. This is a free service.  Once we receive the answer from your insurance, you can decide at that time whether you would like for us to start the process.

4: What kind of doctor do I need for you to contact? Do they need to be a specialist?

No.  Any medical doctor who knows of your condition will be fine.

5: How long do silicone prosthetic devices last?

Silicone prosthetic devices are the longest lasting prostheses available! Life expectancy greatly depends on what type of prosthesis it is and how the wearer uses it. We have had clients maintain them over eight years. However, life span greatly fluctuates from wearer to wearer. Regardless of the amount of time they last, one thing our clients can be confident in is that they cannot get a longer lasting silicone prosthesis anywhere else.

6: Since silicone prostheses are so strong and color-safe, how long is your warranty?

The warranty has a 2 parts. First there is a manufacturer’s guarantee to be free of defects (one year).  If during that time a defect is known then it will be repaired for free (or replaced at our discretion).   

Unlike other prosthetic companies, we are also able to refurbish older prosthetic devices, giving them a new “buff” look. 

7: How do silicone prosthetic devices attach to me? Will they ever fall off accidentally?

Prosthetic fingers, hands, partial hands, toes and feet are attached by suction and form fitting.  Since all of our prosthetic devices are custom-engineered, there is no worry that they will fall off accidentally. This is guaranteed.

Prosthetic arms and legs are often attached by suction as well, however there are other attachment options for these type of prosthetic devices. When the evaluation process begins, these options are explained and the pros and cons of each are demonstrated.

8: How functional are these prosthetic devices?

Please see our functionality page.

9: How long can I wear the prosthesis in a day?

Unless there is serious nerve damage or other tissue problems, the prosthesis can be worn throughout the waking hours. You can shower with them as well.

10: Can I paint the fingernails?

Yes. You can treat the fingernails like your own fingernails (except ours are much stronger… so don’t bite them because you may break a tooth)!

11: I have had a vinyl skin prosthesis before and it stained easily. What about yours?

Our prostheses are virtually stain-proof! No other prosthesis is more stain resistant. Silicone prostheses can even be in contact with flames without being stained or damaged. However, there are some concentrated permanent dyes that can stain, (found in new unwashed jeans for example). If, by chance, the prosthesis does come in contact with such pigments, send the prosthesis to us immediately. We are able to remove the stains with our unique silicone stain removers.

12: I live in Florida, and my skin color is always changing. What can you do for me?

Our prostheses should be painted when you do not have a tan or when you are far from your “summer color”. Once the prosthesis is color matched to you, the color can be adjusted by adding our proprietary pigmentizer. This pigmentizer is custom made for your tan color(s) and then given to you in a bottle(s) for you to apply as you desire. Amazingly, the pigmentizer fades over time just as your own tan does. This proprietary pigmentizer is yet another way that Dermatos® is distinguished from mediocre quality silicone.

13: What happens if you create a prosthesis for me and it is too tight or not my color, etc.?

We guarantee that our prostheses will fit you as intended as well as fall within your skin color spectrum at the time of painting. We will create the prosthesis over if there is any problem.

14:  Can I go swimming with my prosthesis?

Yes.  The water will not affect it and the sun’s UV rays will not change the color (some restrictions may apply based on the type of prostheses being worn).