Here you’ll find some of the most commonly asked questions. Please look at it and if you still cannot find the answer to your questions feel free to email us or give us a call.
1: Where can I get a Dermatos® prosthesis? Do you have an office near me?
Dermatos® prosthetic devices are available in hundreds of cities throughout the nation as well as numerous locations worldwide. If you are interested in being evaluated for a Dermatos® prosthesis or any service Alatheia provides, the first step is to contact us at our home office. You may contact us via phone, fax, e-mail, or post mail. Once we discuss your case with you, and qualify you as a candidate, we can than determine which treatment and location will be best for you.
2: Are Dermatos® prosthetic devices paid for by insurance?
Yes, Dermatos® prosthetic devices are paid for by most insurance plans and Workers Compensation. If you would like for us to find out if Dermatos® is covered under your plan, we will do this for you free of charge.
3: How do I know if my insurance will pay?
Do not worry! We will make contact with your insurance company and report our findings. Just give us your doctor and insurance information. This is a FREE service. Once we receive the answer from your insurance, you can decide at that time whether you would like for us to start the process.
4: What kind of doctor do I need for you to contact? Do they need to be a specialist?
No. Any doctor that knows of your condition will be fine. Even a family doctor or family friend. Just as long as they are a medical doctor.
5: How long do Dermatos® prosthetic devices last?
A: Dermatos® prosthetic devices are the longest lasting prostheses available! Life expectancy greatly depends on what type of prosthesis it is and how the wearer uses it. We have had patients maintain them over eight years. However, life span greatly fluctuates from wearer to wearer. Regardless of the amount of time they last, one thing our clients can be confident in is that they cannot get a longer lasting silicone prosthesis any where else. To prove we are not “all talk” we back up our claim with the longest warranty in the business!
6: Since Dermatos® is so strong and color safe, how long is your warranty?
The Dermatos® warranty has a 2 YEAR free repair period. That is double other “similar” products. Plus we have a 3 time/2 year free refurbishing service. Due to new discoveries by our lab, we are able to refurbish older prosthetic devices, giving them a new “buff” look. Again, this is another exclusive service Alatheia provides and not found elsewhere.
7: How do Dermatos® prosthetic devices attach to me? Will they ever fall off accidentally?
Prosthetic fingers, hands, partial hands, toes and feet are attached by suction and form fitting. Since all Dermatos® prosthetic devices are custom engineered, there is no worry that they will fall off accidentally. This is guaranteed.
Prosthetic arms and legs are often attached by suction as well, however there are other attachment options for these type of prosthetic devices. When the evaluation process begins, these options are explained and the pros and cons of each are demonstrated.
8: How functional are Dermatos® prosthetic devices?
Please see our functionality page for a more detailed response!
9: How long can I wear the prosthesis in a day?
Unless there is serious nerve damage or other tissue problems, Dermatos® can be worn throughout the waking hours. You can shower with Dermatos®.
10: Can I paint the fingernails?
Yes. You can treat Dermatos® fingernails like your own fingernails (except ours are much stronger… so don’t bite them because you may break a tooth)!
11: I have had a vinyl skin prosthesis before and it stained easily. What about Dermatos®?
Dermatos®prostheses are virtually stain proof! No other prosthesis is more stain resistant. Dermatos® can even be in contact with flames without being stained or damaged. However, there are some concentrated permanent dyes that can stain Dermatos®, (however, unless you work around such pigments there really is no worry). If, by chance, the prosthesis does come in contact with such pigments, send the prosthesis to us immediately. We are able to remove the stains with our unique silicone stain removers.
12: I live in Florida, and my skin color is always changing. What can you do for me?
Dermatos® prostheses should be painted when you do not have a tan or when you are far from your “summer color”. Once the prosthesis is color matched to you, the color can be adjusted by adding our proprietary pigmentizer. This pigmentizer is custom made for your tan color(s) and then given to you in a bottle(s) for you to apply as you desire. Amazingly, the pigmentizer fades over time just as your own tan does. This proprietary pigmentizer is yet another way that Dermatos® is distinguished from mediocre quality silicone.
13: What happens if you create a prosthesis for me and it is too tight or not my color, etc.?
We guarantee that our prostheses will fit you as intended as well as fall within your skin color spectrum at the time of painting. We will create the prosthesis over if there is any problem.
14: We belong to our neighborhood pool. Can I go swimming with my Dermatos® prosthesis?
Yes. The water will not affect it and the sun’s UV rays will not change the color (some restrictions may apply based on the type of prostheses being worn).